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- Payment for each session is to be made no later than 72 hours after the session.
- In the case where a client no longer wishes to continue tutoring with SEQ Tutoring Collective but has outstanding credit on a package, the remaining credit can be refunded, less a discretionary cancellation fee of $25, and where the already provided tutoring services are charged at the best rate available to the customer for the amount of tutoring provided. For example, a client may purchase the 500$ package, but cancel after 6 hours. The 6 hours already provided will be charged at the $55 per hour rate, as this could have been unlocked with the $275 package. The 6 hours would then have costed $55 x 6 hours = $330. The client will therefore be refunded $500 – $330 – $25 = $145. The $25 cancellation fee may be waived under reasonable circumstances.
- The loyalty rate available to a client extends to all tutors within the Partnership. A client does not need to buy a new package if the client switches tutors.
- We reserve the right to exercise a one-year expiry date on packages when the client has not made contact.